WARRANTY RETURNS (for refunds or replacements)

What is your returns policy? 

Should you wish to return any item after the 14 day money back guarantee but within the Warranty period. This may either a ‘Warranty replacement’ or ‘Warranty refund’. From your nearest Postnet branch country wide request the standard ‘Postnet to Postnet’ service and return goods to us as follows:-

Postnet Branch: Waterkloof Ridge, Pretoria. 

Att: Henrac Tech

Cell: 060 319 2282 

Once received at the above branch, Postnet will inform us via an SMS that your parcel has arrived. We collect three times a week. Once received by us,  your order status will be changed to ‘returned’. 

Please note that parcels are collected on Tuesdays and Thursdays 

Please insure that your correct contact details  and order reference number are included within the return parcel.

• Return shipping costs are for the customers account. The preferred method of returning goods is via the ‘Postnet to Postnet’ service.
• If you have requested a replacement as opposed to a refund Return shipping costs for items which fall under the warranty period, are paid for by Henrac Technology.
• Items returned after the 14 day guarantee but within the Warranty period will attract a 10% handling fee.