henrac technology logo

100% CUSTOMER SATISFACTION GUARANTEE | 14 DAY MONEY BACK | BEST DELIVERY | SUPPORT & SERVICE

Youtube Whatsapp

Returns, Warranty, and Refunds Policy

We want you to be completely happy with your purchase. If you are not entirely satisfied, you may return the product to us, and we will either refund, credit, repair, or replace it, subject to the terms below. If you wish to return or exchange any product, please ensure you carefully refer to Section 4: Return Address and Logistics for complete shipping instructions, required details, and tracking requirements.

1. Change-of-Mind & Exchange Policy (14 Days)

If you changed your mind or purchased the wrong item, you may return it within 14 days of delivery, provided it is unused, in its original and undamaged condition, and complete with all original packaging, manuals, and accessories.

  • Return Shipping: The customer is responsible for the courier or shipping costs associated with returning a change-of-mind or incorrectly ordered item.
  • Exchanges: If you need a different variant or product, the replacement will be dispatched once the incorrect item has been received and inspected, and any difference in price or new shipping fees has been settled.

Please note that courier fees apply to all product exchanges, regardless of any price differences between the original and replacement items. Customers are responsible for covering the shipping costs associated with returning the item and having the new one dispatched.

2. Statutory Warranty Policy (6 Months)

All hardware and electronic products are covered by a 6-month statutory warranty against manufacturing defects, failures, or poor quality from the date of delivery, in accordance with Section 56 of the Consumer Protection Act (CPA).

  • Remote Troubleshooting First: If you experience technical issues, please contact our support team at sales@henractech.co.za or via WhatsApp before sending the unit back so we can assist with remote diagnostics.
  • Warranty Logistics: If an item fails due to a manufacturing defect within the 6-month statutory window, return and replacement logistics will be handled at Henrac Tech’s risk and expense (please contact us so that we can arrange a collection date).
  • Assessment and False Claims: Products require physical evaluation by our technical team before a warranty claim is accepted. If an item is returned for warranty assessment but is found to be in good working order or damaged through misuse, the return shipping and handling costs will be for the customer’s account.

No replacements will be shipped until the faulty unit has been safely returned to us and inspected by us.

3. Warranty Exclusions & Voids

The warranty is immediately null and void if the product damage results from:

  • Electrical fluctuations, power surges, lightning strikes, or faulty building wiring.
  • Failure to operate the product in accordance with the manufacturer’s user manual or general abuse, misuse, or negligence.
  • Physical damage, dropping, or alterations made to the hardware after leaving our store.
  • Water or liquid damage (unless the product is explicitly rated as waterproof).
  • Evidence of insect or pest infestation.
  • Tampering with, removing, or breaking warranty seals or unauthorized repair attempts.

4. Return Address & Logistics

Please ensure that all sender and receiver details are correctly filled out on your waybill to prevent misrouting, and make sure your order reference number, contact details, and a brief description of the fault or reason for return are included inside the parcel.

  • Preferred Shipping Method: PostNet-to-PostNet courier service
  • Tracking Notification: You must send us your waybill tracking number as soon as the parcel has been shipped so we can monitor and track its arrival.
  • Nearest / Designated Receiving Branch: PostNet Monument Park, Pretoria
  • Receiver Name: Henrac Tech
  • Cell: 060 319 2282

5. Refund Processing Times

Once your return is received and inspected (technical assessments take up to 48 hours), we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed back to your original payment method. PayFast gateway refunds typically reflect within 2 to 3 working days, while EFT refunds are processed weekly.
  • Original shipping fees are non-refundable.
0
0
Your Cart
Your cart is emptyReturn to Shop
Secure Checkout
Fast Shipping
Easy Returns
Continue Shopping