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- Refund policy:

If a product is not what the customer had in mind, or if the customer is not satisfied with the product they received, they can request a refund within 14 days. The customer is held responsible for shipping the product back to us.

Please note that Henrac Tech is not responsible for any lost items returned to us. Should a product miss anything (such as the box, user manual, etc.), a refund will not be issued until we have received all items.

To ship the product back, please ship the product via your nearest PostNet branch.

Process of the refund:

  1. Use PostNet to ship the product to us. Please see the details for our preferred PostNet branch:

PostNet Branch: Monument Park, Pretoria

Receiver’s name: Henrac Tech

Cell: 060 319 2282

Please ensure that your correct contact details and order reference number are included within the return parcel.

  1. Returns will be processed within 4-days from the date of receipt by us, which includes 48 hours for technical assessment.
  2. After the assessment, the refund will be issued every Friday. Should you request a refund immediately, please contact us so that we can arrange for the refund to be processed.
  3. After the refund has been processed, we will send you proof of payment that a refund has been issued.

Please note that if you have purchased through our PayFast gateway, expect your refund to be in your account within 2-3 working days.

- Warranty policy

We offer a 3-month warranty on all our products. Please contact us first if you are experiencing any technical issues with a product of ours before requesting the product to be returned to us.

 

Please note that the return shipping costs for items that fall under the warranty period are paid for by the customer. 

 

To have the faulty item brought to us, please use PostNet to return the product.

PostNet Branch: Monument Park, Pretoria. 

Receiver’s name: Henrac Tech

Cell: 060 319 2282

If a product cannot be repaired by us, we will then send you a new unit (paid by Henrac Tech).

If no fault is found, the customer will be responsible for the shipping costs to send the unit back to them.

 

No replacement product will be shipped to the customer if we do not have the faulty unit.

 

Should the customer request a refund during the warranty period, and the product is missing anything (such as the box, user manual, etc.), a refund will not be issued until we have received all items.

 

IMPORTANT! Warranty is voided if:

  • The goods are not in the original packaging and are complete with all original components.
  • The goods show signs of damage due to abusive usage.
  • The goods show signs of physical alteration.
  • The goods show signs of physical damage.
  • The goods show signs of tampering.
  • There are signs of power spike damage.
  • There are signs of water damage (Besides waterproof products).

 

If a product is out of the 14 days and the warranty period. A refund will not be issued.

- Exchange policy

If a customer bought the wrong product within the 14 days, they could contact us to exchange the product for the one they need. However, the customer is responsible for:

  • Returning the product to us at their own cost.
  • If the price of the product they bought and the product they wanted to buy are different, they will need to pay the difference, as well as pay another shipping fee, before we can ship the parcel to them.
  • If the price of the product they bought and the product they wanted to buy are the same, they will need to pay a shipping fee before we can ship the parcel to them.

 

The exchanged product will only be shipped once we have received the incorrect product and have received the payment.

 

The exchange policy is voided if the returned product is damaged. The customer will then have to purchase the product as a new order.

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